One Touch Group
Your Trusted Property
Insurance Claims
Experts.
Turning Setbacks into Settlements.
About us
Trusted insurance claim experts helping property owners recover their true entitlement since 1999.
At One Touch Group, we specialise in guiding property owners through the complexities of insurance claims with clarity, confidence, and care. Whether it’s damage from fire, leak, storm, or another unexpected event, our mission is to remove the stress from the claims process and secure the maximum settlement you deserve.
Our Expertise
With years of hands-on industry experience, our specialists understand the fine details of property insurance policies and claims. We identify overlooked areas, challenge unfair decisions, and negotiate on your behalf to secure the fairest outcome possible.
Our Commitment
We believe every client deserves peace of mind. That’s why we combine expert knowledge, integrity, and a personalised approach to deliver results that restore not just your property, but your confidence too. With us, you can be sure your claim is in safe hands.
Our Services
Handling every aspect of your property insurance claim, form the initial assessment to the final payout.
Water Damage & Leaks
Burst pipes, hidden leaks, and flood damage can cause devastating disruption. We manage your claim from start to finish, documenting the full extent of damage and negotiating with insurers to cover repair and restoration costs.
Fire & Smoke Damage
Fires can leave lasting damage beyond what’s visible. Our team ensures insurers account for structural damage, smoke contamination, and contents loss so you can restore your property with confidence.
Storm & Weather Damage
Storms, high winds, and severe weather can wreak havoc on roofs, walls, and interiors. We prepare detailed claims to secure fair compensation for urgent repairs and long-term protection.
Subsidence & Structural
Ground movement or subsidence can be complex and costly. We provide specialist support, ensuring insurers cover essential investigations, remedial work, and rebuilding costs.
Frequently Asked Questions
We specialise in property-related claims, including water leaks, fire and smoke damage, storm damage, flood damage, and structural issues such as subsidence. We also assist with related claims such as loss of rent and business interruption.
No. You can contact us first, and we’ll guide you on the best steps to take. We can manage the entire process, including communicating with your insurer, to save you time and stress.
Our experts carry out a detailed assessment of the damage, prepare comprehensive evidence, and negotiate directly with insurers. We make sure no aspect of your claim is overlooked so that you receive the full entitlement under your policy.
In most cases, our services can be covered as part of the settlement. We’ll explain everything upfront so there are no hidden costs.
Yes. If your insurer has declined or underpaid your claim, we can review it and often challenge their decision on your behalf. Many of our clients come to us after struggling with insurers alone.
The timeframe depends on the complexity of the case and the insurer’s response. Some claims can be resolved in weeks, while others may take longer. Our goal is always to progress your claim as quickly and efficiently as possible.
No — we help homeowners, landlords, tenants, and businesses. Whether you own a single property or manage a large portfolio, our team can support you.
Contact us.
Address
9 Chigwell Road, England, E18 1LR
info@onetouchgroup.co.uk
Phone
020 8050 3163